Thorn Springs

“At our last inspection, we found a breach of the legal regulation relating to good governance. At this inspection the service was no longer in breach of regulations. The service has been rated as good in all key questions.”

“People were safe living at the service and staff were knowledgeable about safeguarding. There were enough staff to support people safely, although staff told us shifts could be very busy meaning they had less time to speak with people and spend time with them than they would like. People’s home environment was safe, and staff followed good infection and prevention and control (IPC) procedures. Staff supported people safely with their medicines. People’s care plans and risk assessments were detailed about how to support them. Staff supported people to live healthy lives, for example making sure they drank enough or supporting them with pressure area care. People were supported in line with the Mental Capacity Act (MCA). People told us staff were kind, and we observed staff supporting people with dignity and respect for the most part. Staff supported people to make choices in their day to day lives and to be independent if they chose to be. People had good experiences and outcomes living at the service. There were still some small improvements to be made at the service in relation to people’s experiences at mealtimes and going for longer periods of time without meaningful engagement. People were still not consistently being supported to understand information discussed with them. The registered manager and wider management team took immediate action to address these issues. They had worked hard to make improvements at the service since our last inspection. Audits and governance measures were effective in monitoring the quality of the service and identifying where improvements may need to be made. The registered manager and wider management team truly cared about staff wellbeing and supported staff in all aspects of their job roles.”