Elm Lodge Nursing and Residential Home

“Date of Assessment: 16 December to 19 January 2026. The service is a residential service providing support for up to 64 older people living with dementia, nursing needs and physical disabilities. At the time of this inspection there were 44 people living at the service. We carried out this inspection due to concerns received about the quality and safety of the care being provided to people. At the time of our inspection the service was going through a transition period following concerns the provider had identified. The provider had shared these concerns with the local authority who was supporting them to improve the service. Although some improvements had been made, they had not been fully embedded. The provider was previously in breach of the legal regulation related to person centred care. The provider had made improvements in this area and was no longer in breach of this legal regulation. During this inspection we found the service was in breach of the legal regulations in relation to safeguarding, safe care and treatment and governance of the service. Robust procedures and processes had not been implemented to ensure people were protected. Safeguarding procedures were not established or operated effectively and there was insufficient oversight of the measures in place to safeguard people from abuse. Governance systems were not always effective in identifying areas for improvements. However, staff, people and relatives were confident in the senior leaders and felt comfortable to raise any concerns. The environment was clean and the facilities and equipment met people’s needs. The provider was responsive to our feedback. A new manager started in post during our assessment, and they were responsive and proactive in addressing the issues we raised. In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward. We have asked the provider for an action plan in response to some of the concerns found at this assessment.”

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