Leighton Forest

“We identified 3 breaches of the legal regulations concerning safeguarding, safe care and treatment and governance.”

“Safeguarding concerns had not always been identified or reported. Incidents, where people had communicated emotional distress, had not been well documented and reviewed to inform learning and reduce risks. Risks people could experience from the use of equipment or changes in their mobility were not always well managed. Medicines were not always managed safely. There were aspects of infection prevention and control (IPC) practices that needed improvement. People’s care plans were not always accurate or detailed enough in relation to their needs and preferences. The provider was receptive to our feedback and could evidence immediate improvement or show us planned actions they would take.”

“However, communal areas were clean. Staff were recruited safely and received regular supervision. Staff told us they felt able to approach leaders and raise concerns. The service had worked with external health professionals and sought medical advice appropriately. Where people were at risk from weight loss or needed support with their hydration, this was managed safely. There were systems to seek and act on feedback from people. The provider had invested in improving the environment. A staff member told us, “The culture has improved very much since opening; we took on previous staff from Swiss Cottage. The previous culture needed to change. Some people resigned, others adapted to the new company and have come on board.””

“In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.”