Jason Hylton Court

“Staff were kind and caring. People were involved in decisions about their care. They were supported by staff who knew them well and were confident and understood how to help them safely. A variety of activities were planned according to people’s individual needs and preferences.”

“People’s independence, dignity and privacy were respected.”

“Care plans and risk assessments reflected people’s assessed needs and helped to inform staff on how to reduce risks to people. Staff received training and on-going guidance and support from the management team, and this helped them provide safe and effective care.”

“The management team embedded a learning culture that looked to continuously improve. They worked with partners and involved people, relatives and staff in how the service was developed.”