Deneholme Care Centre

“This was the first assessment of this newly registered service.”

“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”

“There were enough suitably recruited staff, who were exceptionally kind and caring, had received appropriate training and felt supported”

“Medicines were well managed. People’s nutritional needs were well supported. The provider promoted a culture which encouraged people to pursue their own interests and make choices about how they lived their lives. This supported people to develop greater independence and achieve positive outcomes which enhanced their quality of life.”

“The service was clean and tidy. We asked the provider to address a couple of issues to enhance infection control procedures, which they confirmed they would.”

“Consent was obtained from people whenever possible and capacity assessments and best interests decisions made when a person lacked capacity to give their consent.”

“The provider maintained quality assurance checks to ensure the service remained safe and effective. Leaders and staff worked extremely well together, particularly with other organisations to help people achieve good outcomes and remain healthy. The registered manager listened to our feedback and took immediate action, including making the necessary updates to records and other paperwork.”