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Unclaimed listing CQC record · synced 19 October 2026

Oaklands

Anick Road, Hexham, Northumberland, NE46 4JR · View on map

Nursing CareLearning disabilitiesMental Health
Regulated by CQC · England Full report ↗
Requires improvement Overall rating
InadequateRequires improv.GoodOutstanding

The CQC says: “The service is not performing as well as it should and we have told the service how it must improve.” Read the CQC report

Safe Requires improvementEffective GoodCaring GoodResponsive GoodWell-led Requires improvement

Report published 20 January 2025

Beds
15
CQC rating
Requires improvement
Registered
2013

Oaklands

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Overview

Key facts

Beds15

The inspection record

Care Quality CommissionEngland's independent regulator of health and social care

Overall

Requires improvement

Report published 20 January 2025

SafeRequires improvement
EffectiveGood
CaringGood
ResponsiveGood
Well-ledRequires improvement

“Oaklands is a care home providing residential and nursing care for up to 15 adults with learning disabilities and/or autism. At the time of the inspection there were 15 people living at the home. The dates of assessment were 22 October 2024 to 30 October 2024. This assessment was carried out in response to information received about the service relating to care and treatment, staffing and the management of the service. We found no evidence during this inspection that people were at risk of harm from these concerns. We assessed a number of quality statements from each key question. We have combined the scores for these areas with scores from the last inspection to give the rating for this assessment. The service has been rated requires improvement following this assessment.”

“Medicines were not always managed safely. Whilst medicine records assured us residents were receiving their oral medicines as prescribed, we found documents to support the safe administration medicines were not always in place or up to date.”

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“We found no evidence that people had been harmed. However, systems were either not in place or robust enough to demonstrate medicines were always effectively managed. This was a breach of regulation 17 (Good governance) of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014.”

“There were systems in place to monitor the quality of service provided and identify improvements. Whilst the registered manager carried out audits and checks; these had not identified the shortfalls we had found with safe medicines management.”

“We have assessed the service against the ‘Right Support, right care, right culture’ guidance to make a judgement about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”

“Risks in relation to people’s care and support were assessed.”

The Care Quality Commission · Read the CQC report
REPORT PUBLISHED 20 JANUARY 2025 · CQC LOCATION ID 1-894282487 View full CQC report

Contains public sector information licensed under the Open Government Licence v3.0.

Record timeline

3 Sep 2013

Registered with CQC

Oaklands entered the official register.

20 January 2025

Rated Requires improvement overall

Report published 20 January 2025 by the Care Quality Commission.

19 October 2026

Record last synced

Details refreshed from CQC's official feed. We re-sync weekly.

Older reports from the CQC's previous inspection approach

Inspected 8 June 2023, rated Good

Inspected 1 October 2019, rated Requires improvement

Inspected 6 June 2019, rated Requires improvement

Inspected 14 August 2018, rated Requires improvement

Inspected 22 September 2015, rated Good

Registration details

Registration statusActive
Registered3 September 2013
Registered managerMrs Ashleigh Louise Yilmaz
Council areaHexham
Integrated care boardNHS North East and North Cumbria Integrated Care Board
Client groupOlder Adults, Younger Adults

Location

Anick Road, Hexham, Northumberland, NE46 4JROpen in Google Maps

Family reviews

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Frequently asked questions

What types of care is Oaklands registered for?

Oaklands is registered with the Care Quality Commission (CQC) to provide Nursing Care. Listed specialisms include Learning disabilities and Mental Health.

How many Rooms does Oaklands have?

There are 15 Single Rooms.

What is Oaklands's CQC rating?

Oaklands is rated Requires improvement by the Care Quality Commission (report published 20 January 2025). The full CQC inspection report is available at cqc.org.uk/location/1-894282487.

How many beds does Oaklands have?

Oaklands is registered for 15 beds.

Who is the registered manager at Oaklands?

The registered manager is Mrs Ashleigh Louise Yilmaz.

When was Oaklands last inspected?

The Care Quality Commission published its latest report on Oaklands on 20 January 2025.

Where is Oaklands located?

Oaklands is located in Hexham, United Kingdom.

When did Oaklands register with CQC?

Oaklands first registered on 3 September 2013.

How Hexham compares

6 rated care homes nearby

Current overall ratings of the nearest rated homes to Oaklands.

5 rated Good or better
1
Good or better Below Good

Care homes near Hexham

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Information disclaimer. Information regarding Oaklands is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.