Acomb Court

“Medicines were well managed with some enhancements made after feedback to strengthen procedures. The provider acted promptly to arrange portable appliance testing which was just out of date and confirmed planned flooring replacement had been completed before the end of the assessment. Care planning records were already being reviewed to improve the level of detail and to better show people’s and relatives’ involvement.”

“Call bells were answered quickly, and staffing levels were appropriate to meet people’s needs. Staff were committed to providing good care, although some told us they would welcome more face‑to‑face training. Leaders were visible throughout the home, and people spoke positively about the registered manager and care manager. Communication between some partner organisations had recently weakened, and meetings had been arranged to address and improve this.”