Brooklyn House Nursing Home

“During our inspection we found concerns with audit and quality assurance processes as they did not identify concerns we found. We found portable oxygen cylinders were stored in an unventilated cupboard near people, an area of a hot pipe in an assisted bathroom was not insulated, people had access to substances which could be harmful, radiators had plastic coated metal frames over them which did not stop hot radiators being accessible to people, and poor infection control. People were not always being supported to reposition in line with the required time regime, and a Mental Capacity Assessment (MCA) had not been completed for a person.”

“These concerns constituted breaches in regulations for good governance and safe care and treatment.”

“Brooklyn House nursing home had a caring staff team with the right skills and knowledge to support people effectively. Staff received training and regular supervisions to maintain quality care. The service worked in partnership with other organisations including health and community groups to meet people’s needs.”

“Staff told us that they were supported by the registered manager, who was approachable.”

“The provider and registered manager were committed to improvement. The registered manager was proactive with concerns we raised and actioned them during our inspection.”