Abbey Dean

“People were receiving a good quality of care from a knowledgeable and compassionate staff team who had received comprehensive training to fulfil their roles and who had regular supervision. The provider placed importance on staff wellbeing which helped motivate the team to provide people with consistently good care.”

“Staff knew the people they were supporting well and where needed escalated concerns about changes in their health quickly seeking advice from professionals to ensure people received the appropriate support when they needed it. People’s conditions and outcomes were monitored effectively, and they had the equipment needed in place to support them.”

“People’s medicines were administered safely and managed by staff who had a high level of knowledge about their specific needs. Staff knew how to report concerns, and They were monitored to ensure they stayed compliant.”

“Staff provided care in an engaging person-centred way and understood people’s wants, preferences, goals and prioritised their dignity whilst promoting independence.”

“The home was run by a dedicated registered manager who focused on people’s quality of care and had created an open inclusive culture in which people and staff could raise concerns and share good practice. The registered manager sought people’s feedback and acted to improve their experiences. Staff described the registered manager as supportive and approachable who promoted staff development encouraging growth and ongoing learning in the team. A high level of quality assurance was present, which fed into people’s care staying current and their needs being consistently met. ”