Yewtree Care Limited t/a Yewtree Nursing Home

“This was a risk-based assessment prompted in part by concerns raised to us about people’s safety and how the service was managed. At this assessment we found the provider was in breach of 4 legal regulations in relation to safe care and treatment, person-centred care, dignity and respect, and good governance.”

“People’s care and treatment was not always provided in a safe way, and risks were not always identified or managed well. People’s needs were not assessed in line with national guidance and legislation. Information was not always used to inform accurate care planning that reflected people’s involvement, needs and preferences. People did not always receive care in a dignified way. Governance systems and audits were not always effective in assessing, monitoring and improving the quality of the service. The provider was not working in line with national best practice requirements for people with a learning disability and autistic people.”

“The service did not have a manager registered with the Care Quality Commission (CQC). A registered manager is a person who has registered with CQC to manage the service. The manager told us it was their intention to apply to CQC to become the registered manager of the service.”

“There were enough staff to meet people’s needs. Staff had the skills and knowledge to support people’s clinical needs and expectations. People received safe support with their medicines. Staff worked well as a team and felt supported by the manager and provider.”

“We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence, and good access to local communities that most people take for granted.”

“We have asked the provider for an action plan in response to the concerns found at this assessment.”