Your Life (Cheltenham)

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“Who the service is for”

“This is a specialist service for people who may be living with dementia and/or physical disabilities residing in their own homes. The retirement development additionally offers domestic assistance and social support with communal areas for dining and socialising.”

“Key findings”

“We carried out this assessment on 24 June 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.”

“People can only be deprived of their liberty to receive care and treatment with appropriate legal authority. We checked whether the service was working within the principles of the MCA within the service. We found that staff and management worked within the MCA. People were not subject to unlawful or excessive restrictions; they had choice, control and freedom over their lives. We saw communication was considered within mental capacity assessments to ensure people were able to fully participate in any decisions requiring support.”

“People were supported by enough staff who had the skills and knowledge to support them safely. Staff spoke positively about their induction, training and ongoing support they had received which enabled them to undertake their roles safely. Staff told us, “I believe the service is well organised and managed. There are clear procedures in place, and the management team communicates well and responds promptly when issues arise” and “I feel well supported by my line manager. They are approachable, available when needed, and provide guidance and feedback to help me carry out my role effectively.””

“People’s desired outcomes were discussed at their initial assessment and then were regularly reviewed to ensure they received the care and treatment in a way that was best for them. Risk management was positive and inclusive and encouraged people to be aware of risks in the wider social context as well as individual risks.”

“There were effective systems in place to ensure a good quality of service was maintained and the management of the service was visible and approachable. Staff told us they were well supported and treated fairly; commenting, “I enjoy working with both the residents and my colleagues. We have a supportive team, good communication, and everyone works together to provide person-centred care. The atmosphere is positive and respectful”; “My manager is good. I always feel I can raise things and I feel confident to ask for support” and “We are always trying to learn and improve, and I am really happy here.””

“Medicine administration was undertaken safely and recorded correctly. Any concerns were openly discussed and used as an opportunity to learn from. People and their relatives felt the support they received was timely and well managed.”