You First Support Services CIC
The Seed Factory, Aller, Langport, TA10 0QN · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since June 2014.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions and adults under 65
- Local authority: Somerset
- Registered manager: Deanna Lynn Hollingsworth
- Run by: You First Support Services CIC
The inspection record
Rated Good overall. Report published 17 February 2026.
“We carried out this assessment from 16 December 2025 to 22 January 2026. This was the first planned comprehensive assessment of the homecare element of this service. The service is a domiciliary care agency providing personal care to people living in their own homes, including people with learning disabilities and autistic people. We considered the principles of right support, right care, right culture throughout this assessment. At the time of our assessment, 2 people were being provided with homecare support.”
“Staff understood people’s risks well and worked with professionals to reduce avoidable harm. People had personalised risk assessments. Recruitment was safe, staffing levels met people’s needs, and new managers were described as approachable and supportive.”
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“People and relatives told us staff treated them with kindness, dignity and respect, and many had built strong, trusting relationships with the people they supported.”
“Communication across the service remained a key area for improvement. People and relatives reported that changes in managers, inconsistent communication, and delays in receiving information at times affected their trust in the service. The management team recognised communication as an area to improve upon further.”
“There had been significant organisational changes which had affected stability and consistency. Despite this, governance arrangements had strengthened, and the new management team was working hard to embed consistent quality monitoring, an open culture, and better engagement with people, relatives and staff. People told us they felt able to speak up and that managers responded when concerns were raised.”
“The service had taken positive steps to strengthen leadership, improve recruitment, and promote a safer culture, but further work is needed to fully embed and refine these improvements to ensure people consistently received high‑quality care.”
Older reports from the CQC's previous inspection approach
Inspected 30 October 2020, not rated
Inspected 13 February 2020, rated Good
Inspected 31 July 2017, rated Good
Frequently asked questions
What services does You First Support Services CIC provide?
You First Support Services CIC is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is You First Support Services CIC registered in?
You First Support Services CIC is registered in the Somerset local authority area.
What is You First Support Services CIC's CQC rating?
You First Support Services CIC is rated Good by the Care Quality Commission (report published 17 February 2026). The full CQC inspection report is available at cqc.org.uk/location/1-1482341731.
Who is the registered manager at You First Support Services CIC?
The registered manager is Deanna Lynn Hollingsworth.
When was You First Support Services CIC last inspected?
The Care Quality Commission published its latest report on You First Support Services CIC on 17 February 2026.
Where is You First Support Services CIC located?
You First Support Services CIC is located in Langport, United Kingdom.
When did You First Support Services CIC register with CQC?
You First Support Services CIC first registered on 18 June 2014.
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Location
Home-care agencies near Langport
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Information disclaimer. Information regarding You First Support Services CIC is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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