Crimson Hill Support

“This assessment began on 12 September 2025 and concluded on 7 October 2025. We visited the provider’s office on 25 September 2025. We assessed this service using the principles of Right Support, Right Care, Right Culture, which guide our approach to inspecting services for autistic people and people with a learning disability. The service was designed to promote independence, choice, and inclusion. Care was person-centred and focused on supporting people to live meaningful lives in their community.”

“Safety had improved. Restraint was used appropriately and as a last resort. Staff were trained to identify and report abuse, and risks were well managed.”

“A strong learning culture was evident. Staff were well-trained, responsive, and worked with other professionals to ensure effective care. Relationships between staff, people, and relatives were strong. Relatives praised staff for their kindness and attentiveness.”

“People were supported to make decisions and maintain their independence. Care plans were detailed, regularly reviewed, and developed with people and their families. Feedback was taken seriously and acted upon.”

“Governance and quality assurance processes had improved, ensuring accountability and safety. The management team was skilled, open, and responsive. Staff felt valued, listened to and morale was good. The provider promoted diversity and maintained an inclusive culture.”