HomeCare Reablement Service
Floor 4, 145-155 King Street, Hammersmith, W6 9XY · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since November 2011.
- Supports: older people (65+), physical disabilities and adults under 65
- Local authority: Hammersmith and Fulham
- Registered manager: Phyllis Milanese McKenzie
- Run by: London Borough of Hammersmith & Fulham
The inspection record
Rated Good overall. Report published 4 August 2026.
“We assessed HomeCare Reablement Service between 29 June 2026 and 7 July 2026. The service delivered good reablement outcomes and supported people to regain independence through structured, time‑limited support of up to 6 weeks.”
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“The service provided short‑term, goal‑based support following illness, injury or hospital discharge and followed a defined pathway that included referral screening, assessment, goal setting, review and discharge. At the time of the assessment, 34 people received support.”
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“We gathered feedback from people using the service, their relatives and professionals, and spoke with the registered manager, coordinators, assessors and reablement workers.”
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“The service supported people to improve independence in mobility, personal care and daily living skills. Records showed staff agreed outcome‑focused goals with people and reviewed progress regularly. Staff reduced support as people gained confidence and ability in daily activities. Staff worked with occupational therapists, physiotherapists and other professionals to support rehabilitation and safe discharge.”
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“People described positive experiences of care. Feedback showed staff were kind, flexible and responsive, particularly following hospital discharge. People said staff listened to them, involved them in decisions and provided reassurance and encouragement.”
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“Staff described a positive and supportive culture. Teams worked collaboratively and communication supported consistent care delivery. Leaders were visible and approachable, and staff reported feeling supported in their roles.”
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“Systems were in place to support care delivery, including structured assessments, supervision and multidisciplinary working. However, governance did not always provide consistent oversight. Training systems did not consistently identify gaps in mandatory training or provide clear oversight of staff competence.”
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“The provider identified these issues and took action. Managers reviewed training records and booked staff onto required training, with further sessions planned to improve compliance.”
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“Overall, the service supported people to achieve positive outcomes and demonstrated a strong reablement focus.”
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Older reports from the CQC's previous inspection approach
Inspected 29 November 2018, rated Outstanding
Inspected 30 December 2016, rated Good
Frequently asked questions
What services does HomeCare Reablement Service provide?
HomeCare Reablement Service is registered with the Care Quality Commission to provide personal care.
Which local authority is HomeCare Reablement Service registered in?
HomeCare Reablement Service is registered in the Hammersmith and Fulham local authority area.
What is HomeCare Reablement Service's CQC rating?
HomeCare Reablement Service is rated Good by the Care Quality Commission (report published 4 August 2026). The full CQC inspection report is available at cqc.org.uk/location/1-332123980.
Who is the registered manager at HomeCare Reablement Service?
The registered manager is Phyllis Milanese McKenzie.
Who owns HomeCare Reablement Service?
HomeCare Reablement Service is operated by London Borough of Hammersmith & Fulham.
When was HomeCare Reablement Service last inspected?
The Care Quality Commission published its latest report on HomeCare Reablement Service on 4 August 2026.
Where is HomeCare Reablement Service located?
HomeCare Reablement Service is located in Hammersmith, United Kingdom.
When did HomeCare Reablement Service register with CQC?
HomeCare Reablement Service first registered on 9 November 2011.
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Location
Home-care agencies near Hammersmith
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Badges & awards
Information disclaimer. Information regarding HomeCare Reablement Service is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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