Upscale Care Limited
Flat 2, 70 Grange Park Road, London, E10 5ES · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since January 2022.
- Supports: older people (65+), people with dementia, physical disabilities, sensory impairment, mental health conditions, adults under 65 and children
- Local authority: Waltham Forest
- Registered manager: Godswill Nzechukwu
- Run by: Upscale Care Limited
The inspection record
Rated Good overall. Report published 14 May 2026.
“Date of Assessment: 30 January and 13 February 2026. Upscale Care Limited is a domiciliary care agency providing personal care to people living in their own homes. CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating. At the time of this inspection 2 people were receiving support with personal care. This is the first assessment for this registered service. At this assessment the service has been rated good. This was a comprehensive assessment and included all the quality statements across our five key questions.”
“Systems were in place to help keep people safe. Safeguarding policies and procedures were in place, and staff and the registered manager understood how to recognise and report concerns, including escalation to external agencies when required. Risks to people were identified, and staff described how they monitored changes in people’s health and responded to deterioration, including contacting emergency services where necessary. Staffing levels were sufficient to meet people’s needs.”
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“Medicines were managed and stored safely. Support was limited to prompting, and arrangements were in place for recording this; however, care records and risk assessments were not always consistent or sufficiently detailed, particularly in relation to medicines information, body maps and mobility. The registered manager was aware of these issues and had started reviewing and updating documentation. Recruitment and training processes were in place, including induction, shadowing and mandatory training, but audits and governance systems were not always effective in identifying gaps.”
“Staff had been recruited to the service safely overall. Where gaps were identified in employment, references and DBS records the registered manager took immediate action to address these and sent evidence of updated records, alongside a lessons learnt process and measures put in place to ensure audits were more robust and comprehensive.”
“Overall, the service demonstrated a caring and inclusive culture with committed leadership, governance arrangements need to ensuresystems provide consistent assurance as the service develops.”
Frequently asked questions
What services does Upscale Care Limited provide?
Upscale Care Limited is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Upscale Care Limited registered in?
Upscale Care Limited is registered in the Waltham Forest local authority area.
What is Upscale Care Limited's CQC rating?
Upscale Care Limited is rated Good by the Care Quality Commission (report published 14 May 2026). The full CQC inspection report is available at cqc.org.uk/location/1-12304556542.
Who is the registered manager at Upscale Care Limited?
The registered manager is Godswill Nzechukwu.
When was Upscale Care Limited last inspected?
The Care Quality Commission published its latest report on Upscale Care Limited on 14 May 2026.
Where is Upscale Care Limited located?
Upscale Care Limited is located in London, United Kingdom.
When did Upscale Care Limited register with CQC?
Upscale Care Limited first registered on 4 January 2022.
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Home-care agencies near London
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Information disclaimer. Information regarding Upscale Care Limited is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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