Grossdale Care Agency

“The service had made improvements since our last inspection and is no longer in breach of regulations. Risks to people were assessed and mitigated. Care plans now guided safe practice. The provider had enough staff to ensure people’s safety and meet their needs.”

“People were supported to have choice and control and were involved in planning their care. People were protected from the risk of harm and abuse. Care plans provided advice and information on how to keep people safe, which staff followed. People were supported with their medicines if required. Processes to record accidents and incidents were in place with lessons learned. There were systems for considering people's capacity to make specific decisions and to provide personalised care. The provider had implemented more effective systems to measure and monitor the service overall and to drive improvements. Staff received training and support to develop in their roles. People were treated with respect, kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their equality and diversity needs. Leaders in the service were knowledgeable and supportive of staff and shared a positive vision and culture.”