Focus Care Link Ltd – Waltham Forest Branch

“Date of Assessment: 1 May 2025. Focus Care Link Ltd – Waltham Forest Branch is a homecare agency. It provides personal care to people living in their own houses and flats in the community. At the time of our inspection there were 60 people using the service. At this assessment the rating has remained requires improvement. We found breaches of 2 regulations in relation to safe care and treatment and good governance. Medicines were not managed safely. Staff did not always assess risks to people's health and safety or mitigate them where identified. Governance systems and audits were not effective in identifying or addressing areas for improvement. However, staff felt supported in their role. There were enough staff to ensure people’s safety and meet their needs. People were supported to have choice and control and could give feedback on their care. In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website.”