Trustful Hands

“Care records had been updated and improved to provide detailed information about how people wished to be supported. This included information for care staff about people’s care needs, their daily routine, communication needs and support they required to manage risks to their safety.”

“People received support from a consistent team of care workers who knew them well. Systems had improved to ensure there were sufficient numbers of staff. Staff received ongoing training and supervision to ensure they had the knowledge and skills to undertake their duties.”

“There was a clear commitment to providing person centred care. Staff were respectful of people’s individual differences and provided support in line with the provider’s equality and diversity policy.”

“People were in control of their care and were involved in all aspects of care planning. People’s decisions and choices were respected. Staff supported people to maintain their independence as much as possible.”

“A registered manager was now in place who, together with their management team, provided clear leadership and management at the service. People, relatives and staff felt comfortable speaking with the management team and were able to have open and honest conversations with them. Any feedback provided was listened to and actioned.”

“The provider’s governance framework had been strengthened to ensure it reviewed all areas of service delivery to ensure people received high quality care.”