Blue Arrow Care Limited
The Smith, 145 London Road, Kingston Upon Thames, KT2 6SR · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since February 2023.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions and adults under 65
- Local authority: Kingston upon Thames
- Registered manager: Lucy Louise Towler-Challis
- Run by: Blue Arrow Care Limited
The inspection record
Rated Good overall. Report published 10 July 2024.
“Date of assessment 22 March to 29 May 2024.”
“Blue Arrow Care is a domiciliary care agency providing personal care. The service provides support to people living in their own homes in the community. At the time of our inspection the service was providing personal care to 36 people.”
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“We undertook this assessment because we received safeguarding concerns and a complaint about under- staffing.”
“People felt safe using the service and the provider had clear safeguarding procedures in place, which were followed.”
“The provider experienced issues in ensuring there were sufficient staff to meet people’s needs. They were dealing with high staff sickness and an electronic call monitoring system that was not always effective. However, the registered manager was taking appropriate action to manage these issues. The provider ensured there were enough appropriately supported, qualified, skilled and experienced staff in place to support people. People told us staff usually arrived on time and they were usually seen by the same care worker, except in the event of sickness. Staff received regular training and supervisions to support them in their work. There were safe recruitment practices in place.”
Older reports from the CQC's previous inspection approach
Inspected 23 January 2023, rated Good
Inspected 1 June 2018, rated Good
Frequently asked questions
What services does Blue Arrow Care Limited provide?
Blue Arrow Care Limited is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Blue Arrow Care Limited registered in?
Blue Arrow Care Limited is registered in the Kingston upon Thames local authority area.
What is Blue Arrow Care Limited's CQC rating?
Blue Arrow Care Limited is rated Good by the Care Quality Commission (report published 10 July 2024). The full CQC inspection report is available at cqc.org.uk/location/1-15027862021.
Who is the registered manager at Blue Arrow Care Limited?
The registered manager is Lucy Louise Towler-Challis.
When was Blue Arrow Care Limited last inspected?
The Care Quality Commission published its latest report on Blue Arrow Care Limited on 10 July 2024.
Where is Blue Arrow Care Limited located?
Blue Arrow Care Limited is located in Kingston Upon Thames, United Kingdom.
When did Blue Arrow Care Limited register with CQC?
Blue Arrow Care Limited first registered on 17 February 2023.
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Location
Home-care agencies near Kingston Upon Thames
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Badges & awards
Information disclaimer. Information regarding Blue Arrow Care Limited is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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