Tender-Care Services Limited

“Tender-Care Services Limited is a domiciliary care service providing personal care for people living in their own homes. The Care Quality Commission [CQC] only inspects services where people receive personal care, this is help with tasks related to personal hygiene and eating. Not everyone who used the service received personal care. At the time of our inspection, the service was supporting 58 people. The inspection took place between 7 June and 10 June 2026, we visited the office on 7 June and 8 June 2026.We found the oversight of the service was not adequate. Systems were not robust enough to assess, monitor and improve the quality and safety of the service being provided to people. Although we did not find evidence of harm, we found shortfalls in relation to medicines management, staff training, risk management, mental capacity assessments, monitoring and audits. The provider needed to strengthen their governance processes to enable learning, improvement and innovation that reflected current regulation and best practice. We shared our feedback in relation to our findings during the inspection. The provider responded positively to our feedback and discussed planned improvements.”

“We will check on the implementation of these plans at our next inspection. We identified 2 breaches of regulation in relation to safe care and treatment and good governance.”