Supreme Care Services Limited

“Date of Assessment: 26 and 27 January 2026. Supreme Care Services Limited is a homecare agency providing personal care to adults with dementia, eating disorders, physical disabilities and sensory impairments. It provides personal care to people living in their own houses and flats in the community. Not everyone who used the service received personal care. At the time of our inspection there were 188 people using the service. We undertook this assessment due to the time since our last inspection. This was a comprehensive assessment and included all the quality statements across our five key questions. At our last assessment, we found the provider to be in breach of legal regulations relating to staffing. The previous breach of regulation 18 has been met by the provider. At this assessment, we found the provider to be in breach of 2 legal regulations in relation to safe care and treatment and good governance. The provider did not make sure that medicines and treatments were safe and met people’s needs, capacities and preferences. There was insufficient oversight of medicines management in line with current legislation and guidance. The provider did not always work well with people to understand and manage risks. Staff did not always provide care to meet people’s needs that was safe, supportive and enabled people to do the things that mattered to them. There was no effective system of record keeping in place. Governance systems and audits were not effective in identifying or addressing areas for improvement. However, the provider made sure there were enough qualified, skilled and experienced staff, who received effective support, supervision and development. The provider fostered a positive culture where people felt they could speak up and their voice would be heard. The provider worked with people and staff to ensure there was continuity of care. The provider cared about and promoted the wellbeing of their staff.We have asked the provider for an action plan in response to the concerns found at this assessment.  ”