South East Supported Living

“The provider was in breach of 4 regulations relating to person-centred care, need for consent, safe care and treatment and good governance.”

“The provider did not always evidence people were consistently involved in planning their care. Care plans and risk assessments were not always robust, up to date or person-centred, and did not consistently provide clear guidance for staff. Records did not always include measurable outcomes to support people’s independence, and identified goals were not consistently recorded or reviewed.”

“Where people lacked capacity to consent to their care and treatment, mental capacity assessments and best interest decisions had not always been completed in accordance with the Mental Capacity Act 2005.”

“The provider did not always evidence that systems to support safe care and treatment were effective. Environmental risks which posed a potential hazard had not always been identified, addressed or escalated to people’s landlords. Medicines management processes were not consistently robust, and safeguarding systems did not always ensure concerns were clearly identified or appropriately escalated, reducing assurance that risks were safely managed.”

“The provider did not always evidence effective governance systems. Whilst staff reported feeling supported by local managers, there were concerns about limited visibility and communication from senior leaders. Governance processes were not consistently effective in identifying, monitoring and addressing risks and areas for improvement identified during this assessment.”

“Staff were observed to be kind, caring and respectful in their interactions with people. They demonstrated a good understanding of individuals' needs, preferences and routines.”

“We have asked the provider for an action plan in response to the concerns found at this assessment.”

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