AQS Hampshire East
5 The Potteries, Wickham Road, Fareham, Hampshire, PO16 7ET · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since January 2011.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions, adults under 65, substance misuse, eating disorders and people whose rights are restricted under the Mental Health Act
- Local authority: Hampshire
- Registered manager: Chantelle Louise Spencer
- Run by: Morepower Limited
The inspection record
Rated Good overall. Report published 7 January 2026.
“Date of inspection: 12 August 2025 to 08 September 2025. AQS Homecare Hampshire is a domiciliary care agency and provides personal care to people living in their own homes. CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating. At the time of this inspection 12 people were receiving support with personal care. This was a comprehensive assessment of all 5 key questions triggered by our ongoing monitoring of the service. We reviewed all 33 quality statements related to the 5 key questions, Is the service safe, effective, caring, responsive and well-led?”
“We found a breach of regulation in relation to good governance. We found concerns in relation to the robustness of the governance systems and records. Quality monitoring systems and records needed to be strengthened to ensure any shortfalls would be identified promptly going forward. You can find more details of our concerns in the quality statement findings.”
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“Records of people’s risks were not always managed effectively and did not always support staff to keep people safe. Medicines records did not show people were always supported safely. Records in people’s homes in relation to fire needed to be more robust and in line with the provider’s policy. There were enough staff deployed to meet people's needs. Staff were recruited safely and were provided with training to support them in their roles. Staff told us they felt supported by the manager and were provided with supervisions. People were supported to have choice and control and were involved in planning their care. Staff were kind and caring and had a good understanding of how to meet people’s needs. There was a system in place to allow people to express any concerns or complaints they may have.”
“We have asked the provider for an action plan in response to the concerns found at this assessment.”
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Older reports from the CQC's previous inspection approach
Inspected 2 March 2018, rated Good
Inspected 13 April 2016, rated Good
Inspected 12 May 2015, rated Requires improvement
Frequently asked questions
What services does AQS Hampshire East provide?
AQS Hampshire East is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is AQS Hampshire East registered in?
AQS Hampshire East is registered in the Hampshire local authority area.
What is AQS Hampshire East's CQC rating?
AQS Hampshire East is rated Good by the Care Quality Commission (report published 7 January 2026). The full CQC inspection report is available at cqc.org.uk/location/1-140911145.
Who is the registered manager at AQS Hampshire East?
The registered manager is Chantelle Louise Spencer.
Who owns AQS Hampshire East?
AQS Hampshire East is operated by Morepower Limited.
When was AQS Hampshire East last inspected?
The Care Quality Commission published its latest report on AQS Hampshire East on 7 January 2026.
Where is AQS Hampshire East located?
AQS Hampshire East is located in Fareham, United Kingdom.
When did AQS Hampshire East register with CQC?
AQS Hampshire East first registered on 14 January 2011.
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Home-care agencies near Fareham
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Information disclaimer. Information regarding AQS Hampshire East is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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