Lifeline Agency Limited
Steel House, 4300 Parkway, Whiteley, Fareham, PO15 7FP · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since February 2023.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions, adults under 65 and children
- Local authority: Hampshire
- Registered manager: Sibonginkosi Dlamini
- Run by: Lifeline Agency Limited
The inspection record
Rated Requires improvement overall. Report published 29 July 2025.
“Date of inspection: 15 May 2025 to 09 June 2025. Lifeline Agency Limited is a domiciliary care agency and provides personal care to people living in their own homes. CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating. At the time of this inspection 39 people were receiving support with personal care.”
“We found breaches of regulations in relation to notification of incidents and good governance. We found concerns in relation to the robustness of the governance systems and areas for improvement were identified at the last inspection. CQC had not been notified of abuse allegations as required as part of their registration. Quality monitoring systems and records needed to be strengthened to ensure any shortfalls would be identified promptly going forward. You can find more details of our concerns in the quality statement findings”
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“Risks to people were not always managed effectively and did not always support staff to keep people safe. There were enough staff deployed to meet people's needs. However, we found multiple times staff had visited people late or people had their visits cut short. Staff were recruited safely and were provided with training which was mostly up to date. Staff told us they felt supported by the provider and were provided with supervisions and team meetings to share ideas.”
“We have asked the provider for an action plan in response to the concerns found at this assessment.”
Frequently asked questions
What services does Lifeline Agency Limited provide?
Lifeline Agency Limited is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Lifeline Agency Limited registered in?
Lifeline Agency Limited is registered in the Hampshire local authority area.
What is Lifeline Agency Limited's CQC rating?
Lifeline Agency Limited is rated Requires improvement by the Care Quality Commission (report published 29 July 2025). The full CQC inspection report is available at cqc.org.uk/location/1-14956978349.
Who is the registered manager at Lifeline Agency Limited?
The registered manager is Sibonginkosi Dlamini.
When was Lifeline Agency Limited last inspected?
The Care Quality Commission published its latest report on Lifeline Agency Limited on 29 July 2025.
Where is Lifeline Agency Limited located?
Lifeline Agency Limited is located in Fareham, United Kingdom.
When did Lifeline Agency Limited register with CQC?
Lifeline Agency Limited first registered on 15 February 2023.
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Information disclaimer. Information regarding Lifeline Agency Limited is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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