Sinai Care Solutions Limited

“We carried out this inspection on 19 November 2025. This was an assessment covering all 5 key questions. This assessment was to follow up on the findings from our previous inspection. The service is a care at home service providing support to people living in their own homes. At our last inspection, we found that the provider was in breach of the legal regulations in relation to safe care and treatment, safeguarding service users from abuse and improper treatment and governance. At this inspection, we found some improvements had been. However, the provider remained in breach of regulation in relation to governance. Governance systems had failed to identify concerns with medicine protocols, the notification of safeguarding incidents to the CQC and some omissions in people’s care plans. However, there were enough safely recruited staff to support people safely. Staff had received training and were supported in their role. People were protected and kept safe as staff understood their roles and managed risks.”

“People were supported by kind and caring staff and they treated people with respect and dignity. There were systems in place to support people and staff which ensured equality, diversity and human rights. There were processes in place for people to speak up if they had any concerns. This service is registered for use by autistic people or people with a learning disability. At the time of the assessment, no people with a learning disability or autism were in receipt of personal care. However, we assessed the care provision under Right Support, Right Care, Right Culture, as it is registered as a specialist service for this population group and we found that the provider met the required standards for delivering this care. We have asked the provider for an action plan in response to the concerns identified at this inspection.”