Serene Healthcare Services Ltd
33 Pure Offices, Kembrey Park, Swindon, SN2 8BW · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since August 2023.
- Supports: older people (65+), people with dementia, physical disabilities and adults under 65
- Local authority: Swindon
- Registered manager: Ann Wambui Mungai
- Run by: Serene Healthcare Services Ltd
The inspection record
Rated Requires improvement overall. Report published 9 February 2026.
“Date of assessment: 8 January to 12 January 2026. Serene Healthcare Services Ltd is registered to provide personal care to people living in their own homes. At the time of our inspection, there were 2 people receiving a regulated activity of personal care, on a live-in care arrangement. This was the first inspection of the service since it registered with us.”
“People’s medicines were not managed safely. Records relating to the administration of medicines were outdated and there was conflicting information. Additionally, staff were supporting people with specialist medicines without any formal agreement in place nor any formal competency checks from a trained healthcare professional. This put people at risk of not receiving their medicines safely or prescribed.”
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“People did not have records to demonstrate they consented to their care and treatment, or a best interest decision relating to this. Audits had not been undertaken frequently and were not effective in identifying the concerns found during the inspection.”
“However, staff were kind and caring. Staff supported people to live a healthy life and to access healthcare services when needed. Staff knew people well and supported them effectively. Staff were recruited safely and had received training relevant to their role. Staff told us they felt well supported by leaders and told us communication was good. The service worked well with healthcare partners and other organisations to improve the delivery of care.”
“We identified 2 breaches of the legal regulations in relation to safe care and treatment and good governance. We have asked the provider for an action plan to address these issues.”
Frequently asked questions
What services does Serene Healthcare Services Ltd provide?
Serene Healthcare Services Ltd is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Serene Healthcare Services Ltd registered in?
Serene Healthcare Services Ltd is registered in the Swindon local authority area.
What is Serene Healthcare Services Ltd's CQC rating?
Serene Healthcare Services Ltd is rated Requires improvement by the Care Quality Commission (report published 9 February 2026). The full CQC inspection report is available at cqc.org.uk/location/1-16984191956.
Who is the registered manager at Serene Healthcare Services Ltd?
The registered manager is Ann Wambui Mungai.
When was Serene Healthcare Services Ltd last inspected?
The Care Quality Commission published its latest report on Serene Healthcare Services Ltd on 9 February 2026.
Where is Serene Healthcare Services Ltd located?
Serene Healthcare Services Ltd is located in Swindon, United Kingdom.
When did Serene Healthcare Services Ltd register with CQC?
Serene Healthcare Services Ltd first registered on 7 August 2023.
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Location
Home-care agencies near Swindon
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Information disclaimer. Information regarding Serene Healthcare Services Ltd is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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