Collaborative Care Services Ltd
25 Pure Offices, Kembrey Park, Swindon, SN2 8BW · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since March 2022.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions, adults under 65, children, substance misuse and eating disorders
- Local authority: Swindon
- Registered manager: Prince Daniel Msindo
- Run by: Collaborative Care Services Ltd
The inspection record
Rated Requires improvement overall. Report published 23 November 2025.
“Date of assessment: 6 October 2025 to 23 October. The service is a supported living service providing support to adults with learning disabilities. This was the first inspection since the service had registered with the Care Quality Commission (CQC).”
“We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right Support, Right Care, Right Culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.”
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“People were supported by a team who knew them well. We observed staff supporting people kindly and with compassion. People were supported to access the community and were supported to attend a range of activities in line with their needs and preferences. There were regular opportunities for people to provide feedback about their care. Leaders undertook regular governance checks to ensure the service was safe and effective. Leaders promoted the wellbeing of staff.”
“However, the service did not fully understand or apply the principles of the ‘Right Support, Right Care, Right Culture’ guidance, and the REAL Tenancy Test, which is guidance CQC follows to ensure that people in supported living arrangements have genuine tenancy rights. For example, some people did not have full access to their own home, and a person’s tenancy agreement had been signed by an unauthorised person, meaning it was invalid. There were also some restrictive practices happening at the service. This meant people’s human rights were not always upheld.”
“We identified two breaches of the legal regulations in relation to the governance of the service, and capacity and consent.”
Frequently asked questions
What services does Collaborative Care Services Ltd provide?
Collaborative Care Services Ltd is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Collaborative Care Services Ltd registered in?
Collaborative Care Services Ltd is registered in the Swindon local authority area.
What is Collaborative Care Services Ltd's CQC rating?
Collaborative Care Services Ltd is rated Requires improvement by the Care Quality Commission (report published 23 November 2025). The full CQC inspection report is available at cqc.org.uk/location/1-12495293592.
Who is the registered manager at Collaborative Care Services Ltd?
The registered manager is Prince Daniel Msindo.
When was Collaborative Care Services Ltd last inspected?
The Care Quality Commission published its latest report on Collaborative Care Services Ltd on 23 November 2025.
Where is Collaborative Care Services Ltd located?
Collaborative Care Services Ltd is located in Swindon, United Kingdom.
When did Collaborative Care Services Ltd register with CQC?
Collaborative Care Services Ltd first registered on 16 March 2022.
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Location
Home-care agencies near Swindon
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Information disclaimer. Information regarding Collaborative Care Services Ltd is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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