Saxon Care Solutions (Royal Wootton Bassett)

“Assessments were completed and care plans produced which people had copies of. People were involved in regular reviews of their care. Risks to people’s safety were identified and risk assessments provided staff with guidance. However, we found some further details about health care were needed in risk assessment. We shared this feedback with the registered manager.”

“Incidents and accidents had been recorded. It was not always clear on the records what actions had been taken in response to incidents. However, learning from incidents had been shared with staff. The registered manager was responsible for 3 registered locations for the provider and shared learning across all services.”

“The provider had introduced a new care records electronic system which staff were learning to use. Training had been provided on how to use the system and once fully operational the provider and registered manager would have access to a wide range of data to help with monitoring quality and safety.”

“Management had a vision and culture based on listening and learning. Staff were encouraged to develop and learn new skills. Staff felt able to raise any concerns and were encouraged to visit the office regularly. The provider had systems and processes to support staff with their wellbeing and made sure staff were treated equally.”