Merit Healthcare Ltd

“People were supported by kind and caring staff who understood how to keep them safe. Staff knew how to recognise potential abuse. The management promoted openness and transparency placing the people at the centre of everything. People, relatives and staff felt comfortable speaking up and provided examples of where they had.”

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“Systems were in place to monitor the quality and safety of care. Some of these were relatively new and being embedded into regular practice. They were identifying concerns and putting things in place to rectify them. Alert systems were in place to create oversight for people’s daily care. Management regularly checked the alert systems and took action when required.”

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“Systems were in place to safely recruit staff and ensure they had received enough training. Staff from overseas were supported to settle and learn about the new cultures and ways of working in this country. Staff were observed by the management when delivering support and received regular supervisions to ensure people received safe, high-quality care.”

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“Staff told us the training available met their needs. However, one staff member felt training could be improved. Although, no concerns were raised by people, or their relatives and no impact was found.”

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“Equity and diversity were considered throughout the organisation. The registered manager promoted staff development and reflective practice.”