Rest Assured Homecare Services
51 Boroughgate, Otley, West Yorkshire, LS21 1AG · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since April 2011.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions, adults under 65, substance misuse and eating disorders
- Local authority: Leeds
- Registered manager: Angela Michelle Dickinson
- Run by: Rest Assured Home Care Services Limited
The inspection record
Rated Good overall. Report published 9 April 2025.
“The assessment commenced on 22 January 2025 and was completed on 4 February 2025. Rest Assured Homecare Services is a domiciliary care service that provides care and support for people in their own homes. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. At the time of our assessment the service was supporting 27 people with the regulated activity of personal care. This assessment was carried out using remote technology and we did not visit the locations’ office. We spoke with people, relatives and staff and the senior management team. We reviewed 7 quality statements. The overall rating at this assessment is good.”
“Safe and effective processes were in place. Risks relating to people’s health, safety and welfare were assessed and reviewed regularly. The provider operated effective safeguarding procedures and staff demonstrated a good understanding of people’s needs and how to safely manage individual risks. Staff were recruited safely and had the necessary skills, training and support to carry out their role.”
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“Staff provided care that was safe, supportive and enabled people to retain their independence. Staff had a good practical understanding of capacity and applied this to their practices to ensure people were able to make decisions and consent to care. Staff worked with people to identify potential barriers and developed personalised plans of care to ensure equality in the care people received. The provider worked collaboratively with other professionals to ensure good outcomes for people.”
“The service had a positive staff culture which centred around teamwork, communication and putting people who used the service at the heart of decision making. Staff were responsive to changes in people’s needs and communicated with other health and social care professionals to ensure a holistic approach to risk management and care delivery.”
Older reports from the CQC's previous inspection approach
Inspected 15 August 2017, rated Good
Inspected 18 July 2016, rated Requires improvement
Frequently asked questions
What services does Rest Assured Homecare Services provide?
Rest Assured Homecare Services is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Rest Assured Homecare Services registered in?
Rest Assured Homecare Services is registered in the Leeds local authority area.
What is Rest Assured Homecare Services's CQC rating?
Rest Assured Homecare Services is rated Good by the Care Quality Commission (report published 9 April 2025). The full CQC inspection report is available at cqc.org.uk/location/1-215299781.
Who is the registered manager at Rest Assured Homecare Services?
The registered manager is Angela Michelle Dickinson.
Who owns Rest Assured Homecare Services?
Rest Assured Homecare Services is operated by Rest Assured Home Care Services Limited.
When was Rest Assured Homecare Services last inspected?
The Care Quality Commission published its latest report on Rest Assured Homecare Services on 9 April 2025.
Where is Rest Assured Homecare Services located?
Rest Assured Homecare Services is located in Otley, United Kingdom.
When did Rest Assured Homecare Services register with CQC?
Rest Assured Homecare Services first registered on 26 April 2011.
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Information disclaimer. Information regarding Rest Assured Homecare Services is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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