Caring Heart and Hands LTD
Office 11, 1st Floor, Kirkfields Business Centre, Kirk Lane, Yeadon, Leeds, LS19 7LX · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since January 2017.
- Supports: older people (65+), people with dementia and adults under 65
- Local authority: Leeds
- Registered manager: Nicola Jayne Probert
- Run by: Caring Heart and Hands Ltd
The inspection record
Rated Good overall. Report published 7 May 2026.
“This assessment was conducted remotely between 20 March to 12 April 2026. Caring Heart and Hands LTD is a domiciliary care agency registered to provide personal care to people in their own homes. At the time of inspection, they were providing support to 33 people with physical disabilities and dementia. The Care Quality Commission (CQC) only inspects services where personal care is provided this includes assistance with tasks related to personal hygiene and eating. Where applicable, any wider social care provided is also considered. This assessment was carried out due to the age of the rating for the service. The service was last inspected 25 May 2018.”
“People were protected from abuse and avoidable harm. The provider had a positive learning culture and systems to record, investigate and respond to accidents, incidents and safeguarding concerns. These systems were used effectively, and lessons were shared with staff to support continuous learning and improvement.”
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“Care and support were effective and outcomes were consistently positive. People’s needs were assessed comprehensively before care commenced and were reviewed regularly to ensure support remained appropriate and responsive to change. Staff worked in line with evidence‑based practice and in partnership with health and social care professionals to ensure joined‑up care and continuity.”
“The registered manager had clear governance arrangements and used audits, feedback and performance information to monitor quality and drive improvements. The culture was open, inclusive and supportive, with a strong focus on staff wellbeing and development.”
Older reports from the CQC's previous inspection approach
Inspected 25 May 2018, rated Good
Frequently asked questions
What services does Caring Heart and Hands LTD provide?
Caring Heart and Hands LTD is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Caring Heart and Hands LTD registered in?
Caring Heart and Hands LTD is registered in the Leeds local authority area.
What is Caring Heart and Hands LTD's CQC rating?
Caring Heart and Hands LTD is rated Good by the Care Quality Commission (report published 7 May 2026). The full CQC inspection report is available at cqc.org.uk/location/1-3233484020.
Who is the registered manager at Caring Heart and Hands LTD?
The registered manager is Nicola Jayne Probert.
When was Caring Heart and Hands LTD last inspected?
The Care Quality Commission published its latest report on Caring Heart and Hands LTD on 7 May 2026.
Where is Caring Heart and Hands LTD located?
Caring Heart and Hands LTD is located in Leeds, United Kingdom.
When did Caring Heart and Hands LTD register with CQC?
Caring Heart and Hands LTD first registered on 17 January 2017.
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Location
Home-care agencies near Leeds
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Information disclaimer. Information regarding Caring Heart and Hands LTD is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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