Real Social Care Solutions Ltd

“During this assessment we identified a breach in regulation relating to safe care and treatment and good governance. We have asked the provider for an action plan in response to the concerns found at this assessment.”

“People were not always involved in their care planning and risk management plans. Care plans did not always contain clear, detailed guidance to support staff to manage people’s health conditions or deliver care in line with best practice. Medicines were not always managed safely. Staff had not always completed all required training such as end of life care. The Mental Capacity Act (2005) was not always followed, as capacity assessments were not routinely completed where required. Governance systems were ineffective and did not provide sufficient oversight of the service to identify shortfalls. However, people were treated with kindness, dignity and respect. People were cared for by a staff team who knew them well. Incidents and complaints were logged, reported when appropriate, and lessons learnt to improve people’s care and support. Real Social Care Solutions Ltd supported people on a ‘fast track’ placement from hospital to home so they could come home to pass away in line with their wishes and preferences, and with loved ones.”