Premier Community North Nottinghamshire

“Date of Assessment: 28 October 2024 to 6 December 2024. The service is a Domiciliary Care Agency (DCA) registered to provide personal care. People were supported with their personal care needs to enable them to live in their own homes and promote their independence. At the time of the assessment the service supported 131 people with personal care. At our last inspection the service was in breach of regulations in relation to staffing, delivering personalised care and governance. The service had made improvements and is no longer in breach of regulations. People were now supported by trained and knowledgeable staff and the service employed a suitable number of staff to ensure people received their care calls consistently and on time. This was further supported using a team of trained bank staff to cover in the event of staff sickness or annual leave. The provider had effective quality monitoring systems in place to identify and drive improvements. Managers investigated incidents thoroughly and followed up on any additional actions to maintain people’s safety in their own home. People knew how to give feedback and were confident the service took it seriously and acted on it. Managers and care coordinators were visible, knowledgeable and supportive, helping staff develop in their roles. People were supported by staff who felt valued by the management team. Staff consistently told us they were supported, trained and encouraged to deliver person centred care in line with peoples wishes.”