Pronsahe Health Care

“However, since the inspection the registered manager had been proactive in updating policies, procedures and driving better compliance.”

“Recruitment processes were in place, however we found some gaps in people's recruitment files. Following the inspection the registered manager was proactive in improving the recruitment process to ensure safe and effective staffing. There was an agency in place to cover staff sickness ensuring people were able to get the care and support they need despite any potential staffing issues.”

“The 3 people who at the time were receiving a regulated activity were having end of life care in their own home. The staff worked in collaboration with the hospice team and community nurses to ensure people’s end of life care and health needs were met, while respecting their preferences and wishes. Staff knew people well and understood what was important to them. This enabled staff to provide person centred care. People’s health needs were monitored and any concerns or signs of deterioration in people’s health were promptly escalated to the GP and community nursing team. Relatives were kept updated. Staff had received appropriate training to carry out their roles effectively. Staff knew how to keep people safe and understood how to manage risks.”