Home Instead – Eastbourne and Hailsham
Unit E, Dittons Business Park, Dittons Road, Polegate, East Sussex, BN26 6HY · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since May 2016.
- Supports: people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions, adults under 65 and substance misuse
- Local authority: East Sussex
- Registered manager: Bibi Soraya Cottrell
- Run by: Silverlight Care Limited
The inspection record
Rated Outstanding overall. Report published 13 February 2026.
“Date of assessment: 18 September to 17 October 2025. Home Instead - Eastbourne and Hailsham is a domiciliary care agency providing personal care to adults of all ages in their homes. At the time of our assessment, 24 people were receiving the regulated activity of personal care. Although this service specialises in supporting older people living with dementia, they are also registered to provide support to autistic people and people with a learning disability. At the time of our assessment, the service was not providing support to people whose primary care need was as a result of their learning disability or autism. However, we still assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider could guarantee people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The provider had regard to ‘Right support, right care, right culture’. Evidence and feedback demonstrated that the service consistently met the needs of the people they supported.”
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“The service had a strong, proactive and positive culture, which empowered people to reduce risks to their safety. There was an open and transparent culture at the service and staff had a strong focus on continuous learning and improvement. Challenges were seen as opportunities and not obstacles, which showed a true commitment to people’s health and wellbeing. Staff were trained and supported in their roles. All staff spoke highly about the providers values of genuinely caring and valuing them as a team which ensured they delivered high-quality care to people.”
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“People’s care was planned in an exceptionally personalised and holistic way. Leaders and staff worked diligently to ensure people’s emotional wellbeing and health needs were met. The provider matched people with staff who shared similar interests, experiences and values to ensure people had significantly positive experiences of care. They welcomed contact from people and their relatives and wanted to ensure everyone who contacted the service had a positive outcome.”
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“Staff and leaders were exceptional at treating people with kindness, empathy, and compassion. They respected people’s dignity and privacy and understood the importance of supporting people to maintain their independence. The provider not only valued people using their service, but their individual support networks too.”
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“There was a very strong emphasis on the provision of activities and reducing social isolation which were meaningful to people. The provider was pro-active in sourcing innovative ways to enhance people’s support and experiences in the wider community which was notably beneficial to their wellbeing.”
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“Staff excelled in identifying when people needed additional support from other agencies and supported them to access these without delay. They demonstrated exceptional values of putting people first and advocating on their behalf to ensure they did not experience any barriers to care. Professionals spoke highly of staff’s proactive and compassionate approach.”
Older reports from the CQC's previous inspection approach
Inspected 5 October 2017, rated Outstanding
Frequently asked questions
What services does Home Instead – Eastbourne and Hailsham provide?
Home Instead – Eastbourne and Hailsham is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Home Instead – Eastbourne and Hailsham registered in?
Home Instead – Eastbourne and Hailsham is registered in the East Sussex local authority area.
What is Home Instead – Eastbourne and Hailsham's CQC rating?
Home Instead – Eastbourne and Hailsham is rated Outstanding by the Care Quality Commission (report published 13 February 2026). The full CQC inspection report is available at cqc.org.uk/location/1-2547646255.
Who is the registered manager at Home Instead – Eastbourne and Hailsham?
The registered manager is Bibi Soraya Cottrell.
Who owns Home Instead – Eastbourne and Hailsham?
Home Instead – Eastbourne and Hailsham is operated by Silverlight Care Limited.
When was Home Instead – Eastbourne and Hailsham last inspected?
The Care Quality Commission published its latest report on Home Instead – Eastbourne and Hailsham on 13 February 2026.
Where is Home Instead – Eastbourne and Hailsham located?
Home Instead – Eastbourne and Hailsham is located in Polegate, United Kingdom.
When did Home Instead – Eastbourne and Hailsham register with CQC?
Home Instead – Eastbourne and Hailsham first registered on 11 May 2016.
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Location
Home-care agencies near Polegate
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Badges & awards
Information disclaimer. Information regarding Home Instead – Eastbourne and Hailsham is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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