13B

“People were supported by kind, and caring staff. The registered manager ensured people were supported by staff who they related well with. This included reflecting hobbies, interests and cultures. People received the care and supported they required and wished for. Individual care plans were developed with people and their families when they started using the service. These were reviewed and developed over time. People’s dignity and privacy was respected and promoted by those supporting them. Staff actively supported people to retain and improve their independence.”

“People were protected from the risk of abuse, harm or discrimination. Their medicines were managed safely. Staff knew people well and understood the care and support required. There were enough staff who had been safely recruited and received ongoing training and support. People were supported to maintain good health. Staff were proactive in ensuring people’s needs were responded to and met in a timely way.”

“Risks to people were well managed. Staff told us they felt valued, supported and listened to. They were able to contribute to the development of the service. There was a positive culture. The provider and staff were committed to improving and developing the service, for the benefit of the people who lived there. Staff spoke highly of the management team. The registered manager had good oversight of the service. There were systems in place to support effective management which would be developed as the service grew.  ”