Pharos Black Country

“We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.”

“The assessment was prompted by a review of information we held about the service. We identified 3 breaches of the regulations. We found known risks were not always managed and care plans and risk assessment did not always provide sufficient guidance to support some people safely, this was a breach of regulation 12. We found the provider did not always follow their complaints procedure, this was a breach of regulation 16. The provider also failed to have effective systems to monitor the quality of care, this was a breach of regulation17.”