Mach Care Solutions (Birmingham)

“The registered manager promoted a learning culture and encouraged people to give their views to further develop the service. The registered manager was open to suggestions and addressed any concerns in a timely manner.”

“The registered manager had a clear vision of ensuring people received a personalised service, which was adopted throughout the staff team. They ensured people were supported by a small, consistent staff team, who knew them well. This had enabled positive relationships to be built between people, their relatives and staff.”

“People were treated with kindness and compassion, and their rights were promoted. Staff had a good understanding of consent and promoted decision making. They enabled people to live independent and healthier lives, with support from different health and social care professionals as required.”

“Staff received regular training and were aware of their responsibilities to keep people safe. There were staff meetings and staff received regular informal and formal support. Staff were complimentary about the registered manager along with the rest of the management team. There were regular checks of staff’s performance to ensure a good standard of care was being delivered.”

“Safe infection prevention and control practices were being followed, and people were supported to ensure their environment was safe. There were systems to ensure the safe administration of medicines which included written guidance for ‘as required medicines. This ensured medicines were consistently given for maximum effectiveness.”

“Risks people faced were identified in care records and clear instructions of how these were managed were agreed with people and their loved ones.”

“There was robust quality auditing systems including checks of care planning, medicine administration and staff training. We saw the actions taken by the registered manager where any errors had been identified.”