Pacific and Gold Healthcare Teeside

“We carried out an assessment of Pacific and Gold Healthcare Teesside 20 May and 20 July 2026. This was the first assessment since the service was registered. This was a remote assessment, which meant we did not visit the provider’s office. We received telephone feedback from 1 person and 8 relatives. Pacific and Gold Healthcare Teesside provides personal care to people living in their own homes. There were some shortfalls within recruitment records, including missing information and incomplete employment histories for some staff. The registered manager acted immediately to improve systems to prevent this happening in the future. The provider had effective systems to help keep people safe. Risks were assessed and managed, safeguarding concerns were acted upon appropriately, and lessons were learned from incidents and complaints. Staff received training and support to carry out their roles. The service worked well with health and social care professionals to help people achieve positive outcomes and promote people’s independence. Management encouraged an open and inclusive culture. People, relatives and staff gave positive feedback about the management of the service. Governance systems and quality assurance processes were used to monitor the service and make improvements.  ”