Newbus Middlesbrough
Office 2, Stephenson Court, Skippers Lane Industrial Estate, Middlesbrough, TS6 6UT · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since December 2022.
- Supports: older people (65+), people with dementia, mental health conditions and adults under 65
- Local authority: Redcar and Cleveland
- Registered manager: Martin Jakopo
- Run by: Newbus Private Ltd
The inspection record
Rated Good overall. Report published 15 January 2025.
“Date of assessment – 24 October 2024 to 18 November 2024. Newbus Middlesbrough is a domiciliary care service providing personal care to people in their own homes. At the time of the assessment 42 people were being supported.”
“This is the first assessment of this location and was a responsive assessment due to receiving concerns in relation to the sponsorship licence and staffing at the service. We looked at all quality statements.”
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“Although issues with staff sponsorship at the service continued, which the home office were dealing with; we found enough, dedicated staff in place to provide a good quality service to people. We found no impact to the level of care being provided due to the issues with sponsorship and people were highly complementary about the staff team.”
“During feedback, the provider acknowledged that further work was required with quality assurance systems as they were not as robust as they could be. They were planning to embed new governance procedures to address this.”
“People were kept safe. Robust safeguarding procedures were in place. Risks to people were assessed and reviewed. People’s independence was promoted, and they were supported in ways they chose. People were treated with equity and had their needs met by a dedicated staff team who were kind and caring. Care records identified people’s individual needs, and the provider told us this was an area which they were working on to further improve levels of detail.”
“Staff were safely recruited, trained and supported. However, the ongoing issues with staff sponsorship at the service was making it difficult for the provider to recruit suitable staff.”
Frequently asked questions
What services does Newbus Middlesbrough provide?
Newbus Middlesbrough is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Newbus Middlesbrough registered in?
Newbus Middlesbrough is registered in the Redcar and Cleveland local authority area.
What is Newbus Middlesbrough's CQC rating?
Newbus Middlesbrough is rated Good by the Care Quality Commission (report published 15 January 2025). The full CQC inspection report is available at cqc.org.uk/location/1-14547121751.
Who is the registered manager at Newbus Middlesbrough?
The registered manager is Martin Jakopo.
Who owns Newbus Middlesbrough?
Newbus Middlesbrough is operated by Newbus Private Ltd.
When was Newbus Middlesbrough last inspected?
The Care Quality Commission published its latest report on Newbus Middlesbrough on 15 January 2025.
Where is Newbus Middlesbrough located?
Newbus Middlesbrough is located in Middlesbrough, United Kingdom.
When did Newbus Middlesbrough register with CQC?
Newbus Middlesbrough first registered on 9 December 2022.
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Information disclaimer. Information regarding Newbus Middlesbrough is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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