Newlink Care Services
Equitable House, Ground Floor, Unit 6, 7 General Gordon Square, London, SE18 6FH · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since May 2020.
- Supports: older people (65+), people with dementia, physical disabilities and adults under 65
- Local authority: Greenwich
- Registered manager: Theresa Ene Okeke
- Run by: Newlink Training & Recruitment Limited
The inspection record
Rated Requires improvement overall. Report published 27 February 2026.
“Newlink Care Services is a domiciliary care agency registered to provide personal care. At the time of this assessment, the service supported 3 people at 2 supporting living services. CQC only inspects the service received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.”
“The service provides support for people who have mental health needs and learning or physical disabilities. Right support, right care, right culture' is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.”
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“Assessment activity started on 13 November 2025 and ended on 30 January 2026.”
“We assessed all the quality statements from the safe, effective, caring, responsive and well-led key questions. The overall rating for the service is “requires improvement”. This service was registered with us on 5 May 2020, and this is their first assessment.”
“There was a registered manager in post at the time of this assessment. We found 1 breach of regulation in relation to proper persons employed. We have asked the registered manager for an action plan in response to the concerns found at this assessment.”
“There were procedures to respond to safeguarding and incidents. Risks to people were assessed. Staff felt supported and received mandatory training. A complaints procedure was in place. Systems were in place to monitor the quality and safety of the service. The service worked in partnership with health and social care providers to plan and deliver an effective service and sought feedback from people and their relatives to drive improvement.”
“During this assessment, we spoke with 1 person who received care and support, 4 relatives, 3 staff members, the registered manager and the nominated individual. We also received feedback from 3 healthcare professionals.”
Frequently asked questions
What services does Newlink Care Services provide?
Newlink Care Services is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Newlink Care Services registered in?
Newlink Care Services is registered in the Greenwich local authority area.
What is Newlink Care Services's CQC rating?
Newlink Care Services is rated Requires improvement by the Care Quality Commission (report published 27 February 2026). The full CQC inspection report is available at cqc.org.uk/location/1-8828212947.
Who is the registered manager at Newlink Care Services?
The registered manager is Theresa Ene Okeke.
Who owns Newlink Care Services?
Newlink Care Services is operated by Newlink Training & Recruitment Limited.
When was Newlink Care Services last inspected?
The Care Quality Commission published its latest report on Newlink Care Services on 27 February 2026.
Where is Newlink Care Services located?
Newlink Care Services is located in London, United Kingdom.
When did Newlink Care Services register with CQC?
Newlink Care Services first registered on 5 May 2020.
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Location
Home-care agencies near London
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Information disclaimer. Information regarding Newlink Care Services is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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