Index Care 88 Abbey Wood Road

“The assessment was carried out by 2 inspectors and 1 Expert by Experience. An Expert by Experience is the person who has personal experience computing or caring for someone who uses this type of service.”

“We assessed the service against right support, right care, right culture guidance this was to make judgments without the provider guaranteed people with a learning disability or autistic people respect colour equality, dignity, choices, independence, and good access to local communities that most people take for granted.”

“At the last inspection, this service was rated good. At this inspection, the service has been rated requires improvement. The service had enough staff employed to keep people safe. The provider had adequate pre-employment checks in place to ensure staffing was safe. Staff received relevant training to aid them in supporting people safely.”

“We reviewed medicines and found no errors in auditing for people receiving regulated activity. At the time of the assessment, the service was in transition from paper to an electronic based system for filing and accessing care plans and risk assessments. Staff were able to access important information to support people with their care needs by using portable devices. The service had a range of policies and procedures for staff to follow to work towards keeping people safe and keeping the service running smoothly. People had care plans and risk assessments in place the evidence we saw supported people were involved in the planning and review of daycare.”

“The environment of the service was tired and in need of decoration. We had concerns with fire safety issues in relation the integrity of a fire door leading into the corridor which would act as an escape route in the event of an emergency. The service was in breach of legal regulation in relation to good governance. In instances where CQC has begun a process of regulatory action, we may publish this information on our website after any representations and/or appeals have been concluded, if the action has been taken forward. We have asked the provider for an action plan in response to the concerns found at this inspection.”