Quality Care
219A, 2nd Floor, Block P, Island Business Centre, 18-36 Wellington Street, London, SE18 6PF · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Overview
Quality Care is a home care agency based in London (SE18). It is registered with CQC.
It provides personal care and support to people in their own homes. Its services also include dementia home care. CQC records list its specialisms as Caring for adults over 65 yrs, Caring for adults under 65 yrs, Caring for children, Dementia, Eating disorders, Mental health conditions, Physical disabilities and Sensory impairment. CQC records give its local authority as Greenwich. CQC rated it Requires improvement at its last assessment.
Registration details
- Registered as a homecare agency with the Care Quality Commission since January 2022.
- Supports: older people (65+), people with dementia, physical disabilities, sensory impairment, mental health conditions, adults under 65, children and eating disorders
- Local authority: Greenwich
- Registered manager: Elizabeth Makanyara Jonga
- Run by: Quality Care Limited Company Limited
The inspection record
Rated Requires improvement overall. Report published 22 October 2026.
“Quality Care is a domiciliary care agency registered to provide personal care. It provides personal care and support to people living in their own homes and live in care. At the time of the inspection 3 people were using the service. CQC only inspects the service received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided.”
“Assessment activity started on 2 July 2026 and ended on 29 September 2026.”
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“We assessed all the quality statements from the safe, effective, caring, responsive and well-led key questions. The overall rating for the service is “requires improvement”. This service was registered with us on 27 January 2022, and this is their first assessment.”
“There was a registered manager in post at the time of this assessment. We found 1 breach of regulation in relation to proper persons employed. We have asked the registered manager for an action plan in response to the concerns found at this assessment.”
“There were procedures in place to respond to safeguarding and incidents and identify lessons learnt to improve the quality of service. Assessments were carried out to ensure people's needs could be met. Risks were identified and risk assessments were in place to manage these safely. Staff felt supported and received regular training and supervision. Staff followed appropriate infection control practices. A complaints procedure was in place. The service worked in partnership with healthcare professionals. People had access to healthcare services when needed. The service received positive feedback from healthcare professionals that worked with the service. Audits and checks were completed to assess and monitor the quality of the service; however, we found these did not identify shortfalls in relation to recruitment practices.”
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Frequently asked questions
What services does Quality Care provide?
Quality Care is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Quality Care registered in?
Quality Care is registered in the Greenwich local authority area.
What is Quality Care's CQC rating?
Quality Care is rated Requires improvement by the Care Quality Commission (report published 22 October 2026). The full CQC inspection report is available at cqc.org.uk/location/1-12248663929.
Who is the registered manager at Quality Care?
The registered manager is Elizabeth Makanyara Jonga.
Who owns Quality Care?
Quality Care is operated by Quality Care Limited Company Limited.
When was Quality Care last inspected?
The Care Quality Commission published its latest report on Quality Care on 22 October 2026.
Where is Quality Care located?
Quality Care is located in London, United Kingdom.
When did Quality Care register with CQC?
Quality Care first registered on 27 January 2022.
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Home-care agencies near London
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Information disclaimer. Information regarding Quality Care is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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