Mi Life Care Services Limited

“People received exceptional care and were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People were supported to identify and achieve meaningful goals and aspirations. Staff encouraged and supported people to be a part of their local communities. People had choice in their care and were encouraged to maintain relationships with family and friends. The provider prioritised, promoted and supported staff wellbeing. The culture was open, inclusive and supportive. Staff morale was high, as was retention”

“People were protected and kept safe. Staff understood and managed risks. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well, so people received their medicines safely.”

“People’s support was person-centred and focussed on helping them live their lives as they wanted. The provider ensured people and staff were well matched to support staff understanding and empathy with people’s needs and wishes. People’s independence and right to choose was always respected. There were a range of positive outcomes for people in terms of increased independence and improved quality of life. People’s rights were respected and upheld. Staff were flexible and supportive to help people plan and meet their goals. People were supported to have maximum choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff carried out risk assessments and regularly reviewed these.”

“There was an open and transparent culture within the service with a clear focus on providing good care. People and those important to them were involved in planning their care, where possible. The provider fostered a learning culture and people could raise concerns. Leaders investigated incidents thoroughly. Staff described a positive culture where they felt supported and able to raise concerns or make suggestions.”

“The provider had effective quality assurance and governance arrangements, ensuring consistent oversight and good standards of care. Concerns and complaints were managed appropriately. The registered manager reviewed feedback for trends and shared learning across the team to improve service delivery and achieve positive outcomes with people and their families.”