Marigold Home Care Ltd

“We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.”

“The provider was able to demonstrate they were meeting the principles of Right support, right care, right culture.”

“Staff completed training on the administration of medicines and their competency was assessed. Risks related to a person’s health and wellbeing were identified and staff provided with guidance on how to manage these risks. The provider had an appropriate recruitment procedure. Staff were supported to undertake training which included specialist courses relating to people’s specific needs. Staff had regular supervision and team meetings with senior staff. The provider had processes for completing investigations following incidents, accidents, safeguarding and complaints with ways of sharing the lessons learned with staff. The provider had a range of audits to monitor the quality of the care provided. The provide had a process for the assessment of a person’s ability to make informed decisions about their care.”