Lavender Care Agency Ltd

“Lavender Care Agency is a domiciliary care agency providing personal care support to people in their own homes. At the time of our assessment 10 people were receiving support, many of whom were older people and some were living with dementia.”

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“We undertook this assessment due to the time since our last inspection. This was a comprehensive assessment and included all the quality statements across our five key questions.”

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“People received safe, personalised care that met their needs. People were supported by a consistent team of key workers who knew them well, including how they liked to be supported and what support they required to manage any risks to their safety. Clear care records were in place outlining people’s support needs. The manager undertook regular review of people’s care and updated care plans as and when required.”

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“Systems were in place to promote safe medicines management. Staff followed procedures to protect people from the risk and spread of infections. Staff provided any support required with accessing healthcare services, and staff liaised with relatives promptly if they had any concerns about a person’s health or welfare.”

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“Staff were well supported in their role with good access to training and supervision. Staff felt able to speak openly with the registered manager. The registered manager had implemented systems to facilitate good communication, and processes to record and learn from any incidents, accidents or complaints that occurred. A regular programme of spot checks were in place to review the quality and safety of care delivery.”