Kensington Home Care
Rooms 6-8, Gloucester House, 72 Church Road, Stockton-on-tees, TS18 1TW · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since March 2023.
- Supports: older people (65+), people with dementia, physical disabilities, sensory impairment, mental health conditions, adults under 65, substance misuse and eating disorders
- Local authority: Stockton-on-Tees
- Registered manager: Victoria Kay Calvert Lockheart
- Run by: Kensington Home Care Limited
The inspection record
Rated Good overall. Report published 6 August 2024.
“We carried out our on-site assessment on 9 May 2024, off site assessment activity started on 8 May 2024 and ended on 14 May 2024. We looked at 95 evidence categories within 34 quality statements. The service performed well against the majority of statements we looked at. There were areas for improvement in evidence categories linked to timeliness of care calls, cultural awareness of staff and future care planning.”
“Safeguarding procedures and policies were in place and implemented effectively. Risks were regularly reviewed following a detailed pre-assessment process and proactive work with other health and social care partners.”
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“People and their relatives were involved in care planning. The provider has a ‘visiting officer’ role in place and this proved effective in understanding people’s needs from the outset. 6 monthly reviews were used to assess how people were finding the service and if any changes needed to be made. The visiting officer worked closely with the care co-ordinator and registered manager; the team had a strong understanding of people’s needs.”
“Staffing levels were sufficient to keep people safe, although there were times when staff arrived late for care calls, or did not stay the full time. Rotas were well planned and the registered manager was working to reduce the number of delayed calls, and to improve communication in this regard.”
“The majority of people who used the service described positive experiences, with carers being kind and respectful. Where particular concerns were raised about standard of food preparation. The registered manager acted on these.”
“The registered manager worked well with local partners. They had suitable experience in social care and led the service strongly. They acknowledged they could do more to explore links with other community organisations or educational establishments and were responsive to feedback.”
Frequently asked questions
What services does Kensington Home Care provide?
Kensington Home Care is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Kensington Home Care registered in?
Kensington Home Care is registered in the Stockton-on-Tees local authority area.
What is Kensington Home Care's CQC rating?
Kensington Home Care is rated Good by the Care Quality Commission (report published 6 August 2024). The full CQC inspection report is available at cqc.org.uk/location/1-14954071090.
Who is the registered manager at Kensington Home Care?
The registered manager is Victoria Kay Calvert Lockheart.
Who owns Kensington Home Care?
Kensington Home Care is operated by Kensington Home Care Limited.
When was Kensington Home Care last inspected?
The Care Quality Commission published its latest report on Kensington Home Care on 6 August 2024.
Where is Kensington Home Care located?
Kensington Home Care is located in Stockton-on-tees, United Kingdom.
When did Kensington Home Care register with CQC?
Kensington Home Care first registered on 15 March 2023.
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Location
Home-care agencies near Stockton-on-tees
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Information disclaimer. Information regarding Kensington Home Care is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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