CEL Homecare Teesside
98 Church Road, Stockton-on-tees, TS18 1TW · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since October 2024.
- Supports: older people (65+), people with dementia, physical disabilities and adults under 65
- Local authority: Stockton-on-Tees
- Registered manager: Elaine Armstrong
- Run by: CEL Homecare Limited
The inspection record
Rated Good overall. Report published 26 June 2026.
“Date of Assessment: 22 April to 28 May 2026. The service is a domiciliary care agency providing support to people in their own homes. Not everyone who used the service received support with personal care. The Care Quality Commission (CQC) only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do; we also consider any wider social care provided. The service supports older people, people with physical disabilities and people living with a dementia. At the time of our assessment the service was supporting 60 people. This assessment was carried out as the service has not been assessed since it registered with CQC.”
“The provider had identified issues with staffing and feedback systems and was taking steps to address them and improve the service. Staffing levels were monitored, but people and relatives said there were sometimes issues with punctuality and consistency of staff. In some cases, this had impacted the care people received. Feedback was sought from staff, people and relatives. However, in some cases feedback from people was inconsistently sought and they had difficulty in contacting the provider when issues arose.”
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“Medicines were safely managed. People were safeguarded from abuse, and incidents were monitored to keep people safe. Staff were supported with regular training, supervision and appraisal.”
“People received effective support with eating and drinking. Staff worked collaboratively with people, relatives and healthcare partners to ensure people received the support they wanted and needed.”
“Care was based on people’s assessed needs and preferences. Staff were able to communicate with people effectively to ensure their voices were heard. Systems were in place to investigate and respond to complaints.”
“Systems were in place to monitor and improve standards at the service. Leaders worked in effective partnership with healthcare partners to ensure people received support that met their needs. Staff spoke positively about the culture and values of the service and felt supported in their roles.”
Frequently asked questions
What services does CEL Homecare Teesside provide?
CEL Homecare Teesside is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is CEL Homecare Teesside registered in?
CEL Homecare Teesside is registered in the Stockton-on-Tees local authority area.
What is CEL Homecare Teesside's CQC rating?
CEL Homecare Teesside is rated Good by the Care Quality Commission (report published 26 June 2026). The full CQC inspection report is available at cqc.org.uk/location/1-20130691250.
Who is the registered manager at CEL Homecare Teesside?
The registered manager is Elaine Armstrong.
Who owns CEL Homecare Teesside?
CEL Homecare Teesside is operated by CEL Homecare Limited.
When was CEL Homecare Teesside last inspected?
The Care Quality Commission published its latest report on CEL Homecare Teesside on 26 June 2026.
Where is CEL Homecare Teesside located?
CEL Homecare Teesside is located in Stockton-on-tees, United Kingdom.
When did CEL Homecare Teesside register with CQC?
CEL Homecare Teesside first registered on 24 October 2024.
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Location
Home-care agencies near Stockton-on-tees
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Information disclaimer. Information regarding CEL Homecare Teesside is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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