Home Instead Kensington & Chelsea
286 Old Brompton Road, London, SW5 9HR · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since August 2012.
- Supports: older people (65+), people with dementia, physical disabilities and sensory impairment
- Local authority: Kensington and Chelsea
- Registered manager: Rasa Melville
- Run by: GPM Care Services Limited
The inspection record
Rated Good overall. Report published 16 January 2026.
“Date of Assessment: 28 October to 11 November 2025. The service is a domiciliary care agency supporting 26 people in their own homes, mainly older adults and people living with dementia. The service provides both hourly visits and live-in care and is part of the Home Instead franchise network.”
“The service provided safe, effective and person-centred care. Staff understood people’s needs and delivered care in line with current guidance. There were enough staff with the right skills and experience, and managers supported them through regular supervision and appraisal. Risks were assessed and managed and learning from incidents was embedded. Medicines were generally managed safely, although some care plans did not fully reflect current prescriptions and staff roles in medicine administration needed clearer documentation.”
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“People were treated with kindness, dignity and respect. Staff communicated well and supported individuals to make informed decisions about their care. Care was flexible and responsive to people’s changing needs, and information was provided in ways people could understand. Complaints were managed appropriately, and the service promoted equality, diversity and inclusion.”
“Leadership was visible and supportive. Managers set clear expectations, maintained effective governance arrangements and encouraged open communication and learning. Staff understood the organisation’s objectives and felt able to raise concerns. The service worked with external partners and used available data to monitor outcomes and improve practice.”
Older reports from the CQC's previous inspection approach
Inspected 31 October 2019, rated Good
Inspected 31 March 2017, rated Good
Inspected 11 August 2014, rated Good
Frequently asked questions
What services does Home Instead Kensington & Chelsea provide?
Home Instead Kensington & Chelsea is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Home Instead Kensington & Chelsea registered in?
Home Instead Kensington & Chelsea is registered in the Kensington and Chelsea local authority area.
What is Home Instead Kensington & Chelsea's CQC rating?
Home Instead Kensington & Chelsea is rated Good by the Care Quality Commission (report published 16 January 2026). The full CQC inspection report is available at cqc.org.uk/location/1-452823580.
Who is the registered manager at Home Instead Kensington & Chelsea?
The registered manager is Rasa Melville.
Who owns Home Instead Kensington & Chelsea?
Home Instead Kensington & Chelsea is operated by GPM Care Services Limited.
When was Home Instead Kensington & Chelsea last inspected?
The Care Quality Commission published its latest report on Home Instead Kensington & Chelsea on 16 January 2026.
Where is Home Instead Kensington & Chelsea located?
Home Instead Kensington & Chelsea is located in London, United Kingdom.
When did Home Instead Kensington & Chelsea register with CQC?
Home Instead Kensington & Chelsea first registered on 24 August 2012.
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Home-care agencies near London
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Information disclaimer. Information regarding Home Instead Kensington & Chelsea is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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