Delore Care Eastbourne

“Delore Care East Sussex is a domiciliary care agency and provides personal care to people living in their own homes. At the time of this assessment 139 people were receiving support with personal care. We previously assessed the service in April 2024 but did not cover all parts of our Single Assessment Framework. Scores from the previous assessment have been combined with scores from this assessment to provide an overall rating. The assessment was carried out virtually from 6 December 2024 to 06 January 2025. Improvements were needed to the quality of record keeping. One example was in relation to minutes of meetings so that minutes accurately summarised the meeting and anyone not attending could understand the discussions held. People had risk management plans, which were kept under review and updated when needed. The service learnt from incidents and made improvements where needed. Staff worked with other services to ensure people's needs were met effectively. The service followed the requirements of the Mental Capacity Act. Staff demonstrated a good understanding of people's individual needs. People were involved in decisions about their care. Staff were kind and caring, taking into consideration people’s unique differences. There were regular opportunities for people and relatives to provide feedback about their care. Staff told us they felt well supported by the management team. Quality assurance assessments were used to review the performance of the service. Action was taken based on the findings of the various audits.”